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Terms & Conditions

Know About Terms and Condition

Global Travel Holidays - Terms & Conditions

CONTRACT

These are the terms on which we will make a booking for your travel or holiday requirements.
When making your booking we will arrange for you to enter into a contract with the principal(s) or
other supplier(s) (e.g. tour operator/airline/cruise company/accommodation company) named on
your receipt(s). We can book you a package holiday, in which case you will have one contract
with the principal, or we can book the services that make up your holiday with different principals
or suppliers, in which case you will have separate contracts with each of them. As agent we
accept no responsibility for the acts or omissions of the principal(s) or supplier(s) or for the
services provided by them. The principal’s(s’) or supplier’s (s’) Terms & Conditions will apply to
your booking and we advise you to read these carefully as they do contain important information
about your booking. Please ask us for copies of these if you do not have them. Our Terms of
Business are governed by English Law and the jurisdiction of the English Courts. You may
however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so. All
travel arrangements which we provide or which are sold through us are not an offer by us to sell
any travel arrangements, but an invitation to you to make an offer to the suppliers of the
arrangements. We are free to accept that offer on behalf of those suppliers or to reject it.

BOOKING DETAILS

When a booking is made all details will be read back to you. Once you have confirmed these
details we will proceed to confirm the booking with the principal(s) or supplier(s). Please check
that all names, dates and timings are correct on receipt of all documents and advise us of any
errors immediately. Any changes to these details will incur the charges stated below. Please
ensure that the names given are the same as in the relevant passport. The booking information
that you provide to us will be passed on only to the relevant suppliers of your travel
arrangements or other persons necessary for the provision of your travel arrangements. The
information may therefore be provided to public authorities such as customs or immigration if
required by them, or as required by law. This applies to any sensitive information that you give to
us such as details of any disabilities, or dietary and religious requirements. Certain information
may also be passed on to security or credit checking companies. If you are travelling to the
United States, the US Customs and Border Protection will receive this information for the
purposes of preventing and combating terrorism and other transnational serious crimes. If you
travel outside the European Economic Area, controls on data protection may not be as strong as
the legal requirements in this country. If we cannot pass this information to the relevant suppliers,
whether in the EEA or not, we will be unable to provide your booking. In making this booking, you
consent to this information being passed on to the relevant persons. Full details of our data
protection policy are available upon request.

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TEL: 01494 510788 FAX: 01494 463666

PAYMENT

You will be required to pay a deposit or make full payment for your booking at the time of
booking. Where you only pay a deposit you must pay the full balance by the balance due date
notified to you. If full payment is not received by the balance due date, we will notify the
principal(s) or supplier(s) who may cancel your booking and charge the cancellation fees set out
in their Terms and Conditions.

CANCELLATION and AMENDMENT

Any cancellation or amendment request must be sent to us in writing and will not take effect until
received by us. If you cancel or amend your booking the principal(s) or supplier(s) may charge
the cancellation or amendment charge shown in their Terms and Conditions (which may be
100% of the cost of the travel arrangements) and you must pay us the cancellation or
amendment charge stated below.

INSURANCE

Most principals/suppliers require you to take out travel insurance as a condition of booking with
them. In any event, we strongly advise that you take out a policy of insurance in order to cover
you and your party against the cost of cancellation by you; the cost of assistance (including
repatriation) in the event of accident or illness; loss of baggage and money; and other expenses.
If we have issued your policy please check it carefully to ensure that all the details are correct
and that all relevant information has been provided by you (e.g. pre-existing medical conditions).
Failure to disclose relevant information will affect your insurance.

DELIVERY OF DOCUMENTS

All documents (e.g. invoices/tickets/Insurance policies) that require to be posted will be sent to
you by First Class post. Once documents leave our offices we will not be responsible for their
loss unless such loss is due to our negligence. If tickets or other documents need to be reissued
all costs must be paid by you. You can ask for delivery by other means subject to the charges
stated below.

PASSPORTS, VISAS AND HEALTH

We can provide general information about the passport and visa requirements for your trip. Your
specific passport and visa requirements, and other immigration requirements are your
responsibility and you should confirm these with the relevant Embassies and/or Consulates.
Neither we nor the principal(s) or supplier(s) accept any responsibility if you cannot travel
because you have not complied with any passport, visa or immigration requirements. Most
countries now require passports to be valid for at least 6 months after your return date. Please
take special note that for all air travel within the British Isles, airlines require photographic
identification of a specific type. Please ask us for full details. We can provide general information
about any health formalities required for your trip but you should check with your own doctor for
your specific circumstances. At the time of booking it is the customer’s responsibility to advise us

of any special mobility requirements for flights, transfers or hotels. Please note, however, these
cannot be guaranteed as they are at the discretion of the individual supplier.

FINAL TRAVEL ARRANGEMENTS

Please ensure that all your travel, passport, visa and insurance documents are in order and that
you arrive in plenty of time for checking in at the airport. It may be necessary to reconfirm your
flight with the airline prior to departure. Please ask us for details at least 72 hours before your
outbound flight. You should take a note of any reference number or contact name when
reconfirming. If you fail to reconfirm you may be refused permission to board the aircraft and you
are unlikely to receive any refund.

COMPLAINTS

Because the contract(s) for your travel arrangements is between you and the principal(s) or
supplier(s), any queries or concerns relating to the travel arrangements should be addressed to
them. If you have a problem whilst on holiday, this must be reported to the principal/supplier or
their local supplier or agent immediately. If you fail to follow this procedure there will be less
opportunity to investigate and rectify your complaint. The amount of compensation you may be
entitled to may be reduced or you may not receive any at all depending upon the circumstances.
If you wish to complain when you return home, write to the principal/supplier. You will see the
name and address plus contact details in any confirmation documents we send you. We will of
course assist you with this if you wish – please contact Customer Services.

SERVICE CHARGES

In certain circumstances we may apply a service charge for the services we provide.
SERVICE
CHARGES
Cancellation or amendment
Principal’s charge + £25 per person
Special requests after booking has been confirmed
Principal’s charge + £25 per person
Credit card charge2.25%
Collection of surcharges/additional taxes
Principal’s charge
Pre-booking airline seats after confirmed booking
Principal’s charge + £25